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Travellers want to make the most of their time not spend it dragging suitcases through city streets, museums, restaurants or transport hubs. As tourism continues to grow, the demand for secure, flexible and self-service luggage storage solutions has never been higher.
Smart lockers are transforming the way visitors experience destinations, allowing them to store their belongings safely while enjoying complete freedom to explore. At VACWAY, we bring years of expertise in hospitality and leisure automation to create locker solutions that deliver convenience for guests and profitability for operators.
More Than Luggage Storage: A Better Guest Experience
At VACWAY, we believe the guest experience starts the moment someone arrives and should never be interrupted by friction, waiting times or outdated processes.
That’s why we design and manufacture our own smart locker ecosystem, built specifically for high-footfall environments where speed, reliability and autonomy matter most.
Whether travelers have already checked out of their accommodation, arrived before check-in, or simply want to explore hands-free for a few hours, VACWAY Smart Lockers provide a seamless self-service solution available 24/7.
Designed for Modern Travellers
Today’s guests expect the same level of convenience they experience in digital services throughout their journey. VACWAY lockers are built to meet those expectations through:
- Unlimited Access: Guests can reopen and close their locker as many times as needed during the rental period without additional charges.
- Fast Self-Service Process: The complete rental and access process takes less than 57 seconds, minimizing waiting times even during peak demand.
- Digital Payments: Secure transactions via credit card, Apple Pay and Google Pay.
- Multiple Locker Sizes: Accommodating everything from backpacks and shopping bags to large suitcases and sports equipment.
- Advanced Security: Unique temporary access credentials, monitored locations and secure locker management systems.
- Remote Assistance: Dedicated customer support available whenever needed.
The VACWAY Difference: Technology Built In-House
Unlike many locker providers that integrate third-party components, VACWAY develops and manufactures its own technology ecosystem.
This allows us to offer unique features such as our proprietary Quick Access System, enabling users to reopen their locker directly from the locker door at any time without returning to a central kiosk.
The result is a faster, more intuitive experience that reduces friction and improves guest satisfaction.
Our systems are also engineered for demanding environments, featuring:
- IP65 waterproof certification.
- C4 anti-corrosion treatment.
- High-brightness anti-glare screens exceeding 3,000 nits.
- Universal accessibility design.
- Proven 99.7% system uptime.
Ideal Locations for Urban Smart Lockers
VACWAY’s technology has been successfully deployed in high-volume leisure and hospitality environments across Europe and is perfectly suited for urban locations such as:
- Train stations.
- Bus terminals.
- Airports.
- Historic city centres.
- Tourist attractions.
- Shopping districts.
- Cruise terminals.
- Hotel zones.
- Event venues.
Wherever visitors need temporary storage, VACWAY helps operators provide a premium service while generating additional revenue.
A Turnkey Solution for Operators
Launching a luggage storage network should be simple.
VACWAY offers a complete turnkey solution that includes:
- Hardware manufacturing.
- Cloud-based management software.
- Remote monitoring and maintenance services according to the selected service plan.
- Branding and custom design options.
- Flexible payment integrations.
- Ongoing technical support.
To fit different business models, we also offer flexible commercial options including outright purchase, rental and revenue-share agreements.
Turn Every Square Meter Into Revenue
Smart lockers are more than a convenience for travellers, they are a scalable business opportunity for transport operators, municipalities, tourism organisations and private businesses.
By automating storage services, operators can generate revenue without increasing staffing requirements while providing a valuable service that enhances the visitor experience.
From major tourist destinations to growing regional cities, VACWAY helps transform underutilised space into a secure, profitable and fully automated service.
About VACWAY
VACWAY is a European technology company specialising in smart lockers, self service POS kiosks and automation solutions for hospitality, leisure and tourism environments.
Trusted by hotels, resorts, water parks, ski resorts and entertainment venues, VACWAY helps operators automate guest-facing services, reduce operational workload and create frictionless experiences that visitors remember for the right reasons.
